If the Tawa amplifier is not working normally.
Make sure it is turned to the ON position. When using Zinc Air batteries, adhesive tab must be taken off and Battery must be sat for a full minute before first use. Check that whether the Battery Compartment is completely closed. Increase the volume slowly to the suitable volume. Make sure Battery is properly inserted. If the Tawa amplifier is still not working, change a new Battery.
If the Tawa amplifier works, but the volume is too low or too loud.
1.You could adjust volume. If you find it too loud, press the volume button to lower the volume. If the sound is too low, increase the volume.
2.If it doesn’t work, Try to switch to other listening Mode.
3.If the sound is still too low, you could change a new battery.
4.If the sound is still too loud, check the earpiece for blockage or make sure earpiece is clean and inserted securely.
5.Your hearing may be too sensitive to use the Tawa. You could contact us and we would arrange a return and refund and turn to your doctor or audiologist for help.
There are whistling sounds.
Firstly, lower the volume. Make sure that it always begins with volume at the lowest point and then slowly increase volume until you feel it the most comfortable. Make sure earpiece is clean and inserted properly.
There is disconcerting noise in the background.
1. Make sure you are gradually accustomed to the Tawa by slowly raising its volume and gradually increasing the usage time. It is important to get used to both sounds you are focusing on the background noise as well.
2. Adjust to the suitable mode and volume settings. If the sound is still disconcerting, you may be too sensitive for Tawa.